Customer Service
Payments & Costs
Payment, price and cost information for Oran-Jé orders.Which payment methods do you offer?
We accept the following payment methods, all processed in AED:
Visa, Mastercard, and American Express via Tap Payments
Apple Pay and Google Pay
Tabby and Tamara, buy now and pay later in 4 installments
All transactions are processed securely in encrypted payment environments. ORAN-JÉ does not store your card details.
Why do I have to pay for the delivery and return of my order?
Delivery and return fees help cover courier, handling, and packaging costs.
Standard shipping across the UAE is AED 25, and delivery is free on orders over AED 500.
Return shipping is the customer’s responsibility unless the item was incorrect or damaged on arrival.
Why can the price of an item vary?
Prices may vary due to availability, promotions, supplier pricing, currency changes, or special offers.
The final price shown at checkout is the price you will pay for your order.
An amount has been debited twice. What should I do?
If you notice that the same amount has been charged twice, please contact us at Support@oran-je.com with your order number and payment details.
Sometimes a second amount may appear as a temporary bank authorization and may be released automatically by your bank. We will still be happy to check the payment status for you.
Do you sell/accept gift card?
At the moment, ORAN-JÉ does not offer gift cards.
Gift cards may be available in the future.
Are your prices inclusive of VAT?
All prices are shown in AED.
Any applicable taxes or fees will be shown clearly at checkout before you confirm your order.