Returns & Refunds

You can request a return by emailing Support@oran-je.com within 14 days of delivery.

Please include your order number and the item you would like to return. We will confirm the return address in the UAE and guide you through the next steps.

Items must be unworn, unwashed, undamaged, and returned with the original tags, dust bags, ORAN-JÉ packaging, and authenticity seal intact.

You do not need an account to return your order.

Simply email Support@oran-je.com within 14 days of delivery with your order number and the item you would like to return. We will send you the return instructions.

We want you to love every piece. If something is not right, you may return it within 14 days of delivery.

To be accepted, items must be:

Unworn, unwashed, and undamaged
Returned with original tags, dust bags, and ORAN-JÉ packaging
Returned with the ORAN-JÉ authenticity seal still attached and not removed

For hygiene and authenticity reasons, jewellery, sunglasses, swimwear, lingerie, and items marked “Final Sale” cannot be returned.

Approved returns are refunded as ORAN-JÉ store credit, valid for 12 months.

Yes, this may be possible.

Please contact us first at Support@oran-je.com and include all order numbers. We will confirm whether the items can be returned together and provide the correct return instructions.

Once we receive and approve your return, your refund will be issued as ORAN-JÉ store credit within 5 business days.

Store credit is valid for 12 months and can be used on any future ORAN-JÉ purchase.

For EU consumers using the right of withdrawal and requesting a cash refund, we will process the refund according to the applicable withdrawal rules.

Return shipping is the customer’s responsibility unless the item was incorrect or damaged on arrival.

This helps us keep our pricing fair while still offering a 14-day return option. If you received a wrong or damaged item, please contact us immediately and we will help resolve it.

We do not automatically send prepaid return labels for every return.

Please email Support@oran-je.com with your order number, and we will send you the return address in the UAE and the next steps.

If your item arrived damaged or incorrect, please mention this in your email and include photos.

Please contact us at Support@oran-je.com with your order number so we can check it for you.

Please note that approved returns are usually refunded as ORAN-JÉ store credit. Original shipping fees and return shipping costs may not be refundable unless the item was incorrect or damaged on arrival.

If an item cannot be delivered, we will contact you and arrange the next step.

If the item cannot be fulfilled, the refund will be processed within 5 business days after confirmation. The exact time for the money to appear in your account may depend on your bank or payment provider.

We are always happy to help you directly first.

Please contact Support@oran-je.com with your order number so we can review your case and resolve it as quickly as possible. Opening a payment dispute may delay the process, as we then need to follow the payment provider’s investigation timeline.